Shipping policy

SHIPPING 

LOCATION 

All of our pieces are shipped from our workshop at

1677 Lyell Ave, Suite A, Rochester, NY 14606

ARRANGEMENTS 

As a service to our customers, we are pleased to arrange shipment of our products to your desired location. 

Tracking information will be provided upon shipment. Shipping times typically range from 5 to 15 days, depending on destination.

Our products ship in a custom carton to your desired location. If being shipped to a residential home, additional services may be required after delivery - those services are the responsibility of the customer. 

We have partnered with several reputable shipping companies to provide our customers with the best possible service and pricing. However, once the shipping company has taken possession of the pieces, it is their responsibility to deliver the items in the same condition in which they received them. Though we are not responsible for any damage that may occur in transit, we will assist our customers in achieving a positive result if they do have a shipping claim.