PRICING
Prices are listed are retail prices. Discounts for verified interior design professionals are available.
Packaging costs are included in the listed price. Shipping is calculated at the time of purchase.
Packaging and shipping costs for international shipments require a custom quote.
All prices are listed in US$.
CUSTOM FURNITURE
We welcome the opportunity to quote custom work. Written quotations are valid for a period of 45 days.
Prices listed are for our standard products; any changes to specifications listed require a custom quotation.
SPECIFICATIONS
GENERAL
We strive to constantly improve our products and our craft. As we implement these improvements, some dimensions, materials, and processes may be subject to change.
DIMENSIONS
All our pieces are handmade by skilled craftsmen; therefore, dimensions may vary slightly from those noted.
FINISHES & MATERIALS
Each of our wood finishes has a specified wood species and sheen. Due to the inherent nature of wood products, variation in grain patterns and coloration is expected.
Our painted finishes are solid tone and mixed to a specific formula. While variation is unlikely, it is possible if pieces are ordered separately.
Variations to these finishes constitute a custom finish and custom pricing - please enquire about this pricing through our contact form or by emailing info@icondesignllc.com.
LOGO
The Icon Design or Fitzhugh Karol brand is placed on the outside, bottom of the piece, where possible.
SALES ORDERS
CONFIRMATION
When you place an order, we will confirm the details by sending you a sales order confirmation via email. Within this email you will find finish selection details, lead time, and an estimated completion date. Please review carefully. Corrections to sales orders must be submitted within 3 business days of receipt. Any corrections emailed after those 3 business days may require additional fees to make changes.
PAYMENT
We build our pieces one at a time for each specific order and, therefore, require payment in full at the time of the order. Payment in full also allows us to ship your order upon completion, ensuring you get your furniture as quickly as possible.
We accept payment by ACH Bank Payment and Credit Cards through our online Shopify terminal.
LEAD TIME
Lead times are determined by Icon Design and are subject to change. Lead times are estimated and may vary depending on order volume and material availability.
Lead times do not include transit time to your destination.
CUSTOM FINISHES
We are pleased to match custom finishes to serve our clients.
All custom finish matches require a sample for approval (FSA).
We charge $300 for custom finish matches which are simple modifications to existing Icon Design finishes, custom wood specie, or lacquer color matches. Physical samples to match are required.
Custom finish matches require a minimum upcharge of 15% of the piece price to be quoted on a case by case basis.
Custom finish matches that require a non-standard wood species require a minimum upcharge of 20% of the piece price to be quoted on a case-by-case basis.
Please allow 3 to 4 weeks for delivery of custom finish samples.
We will begin production of pieces with custom finishes once we receive completed approval of the custom finish sample; lead time begins from that point.
Icon Design will make every effort to match the control sample as accurately as possible on the first attempt. Any additional attempts will be subject to the $300 fee if the prior attempt is deemed insufficient by the client.
CUSTOM ORDERS
We are pleased to build custom furniture to serve our clients.
Custom furniture requires a minimum upcharge of 15% and will be quoted on a case-by-case basis.
All custom furniture requires a drawing for approval (DFA).
DFAs will be created once we receive all specifications required to draw and build the piece.
Please allow 2 weeks for delivery of custom furniture drawings.
Changes to DFAs due to changes in customer specifications will require additional charges of approximately $100 per hour for the time required to make the changes. These charges will be added to the final invoice.
We will begin production of custom pieces once we have received written approval of the DFA; lead time begins from that point.
CHANGES
We will not proceed to build a piece until we have all of the information to do so. Any change requests must be made in writing within 72 hours of purchase.
Changes made after the start of production must also be made in writing and may require additional charges.
CANCELLATIONS
Cancellations to orders must be made via email to Icon Design within 3 business days of order placement. Any cancellations made after 3 business days will not be accepted.
STORAGE
As a service to our customers, we will hold completed, paid orders for up to one month at no charge. After one month, storage fees of $50-$100 per week (based on piece size) will apply.
RETURNS
Because each piece of Icon Design furniture is made to order, returns are only accepted with written authorization. Please contact Icon Design to discuss any issues with your order.
WARRANTY
WARRANTY
All products are warranted to the original purchaser for 30 days after ship date against all defects in material and workmanship.
LIMITATIONS
Warranty does not apply to material provided by the customer, damage as a result of installation, misuse, alteration, normal wear and tear, weather, or shipping damages.
SHIPPING
LOCATION
All of our pieces are shipped from our workshop at
1677 Lyell Ave, Suite A, Rochester, NY 14606
ARRANGEMENTS
As a service to our customers, we are pleased to arrange shipment of our products to your desired location.
Tracking information will be provided upon shipment. Shipping times typically range from 5 to 15 days, depending on destination.
Our products ship in a custom carton to your desired location. If being shipped to a residential home, additional services may be required after delivery - those services are the responsibility of the customer.
We have partnered with several reputable shipping companies to provide our customers with the best possible service and pricing. However, once the shipping company has taken possession of the pieces, it is their responsibility to deliver the items in the same condition in which they received them. Though we are not responsible for any damage that may occur in transit, we will assist our customers in achieving a positive result if they do have a shipping claim.